Gen 2 Air

⚡Ring: about 90 minutes for a full charge.

⚡Charging case: about 120 minutes for a full charge.

Tip: A short charge while showering or resting helps keep your ring powered throughout the day.

Battery Life per Charge: Up to 10 days.

Charging Dock: Comes with a charging dock that needs to be connected to power to charge the ring. The dock itself does not store extra battery life.

If you notice faster-than-expected battery drain on your ring, follow the steps below to troubleshoot.

Step 1: Check the Ring's Appearance

Inspect the inside of the ring for any swelling, cracks, or other abnormalities.

- If any abnormalities are found, stop charging the ring immediately, take photos or videos, and contact customer support for assistance.

- If the ring looks normal, continue with the steps below.。

Step 2: Perform a Full Charge-and-Discharge Calibration

The following steps can help recalibrate the battery indicator. After completing them, monitor whether battery life returns to normal:

1. Charge the ring to 100%, then continue charging for about 30 more minutes.

2. Use the ring normally until the battery is fully drained.

3. Charge the ring again to 100%.

If the issue persists, contact our support team and provide your RingConn ID. To find your ID, open the app and go to: "Me" > tap your profile picture > Copy ID.

We recommend using a standard USB-C charging adapter at home to charge the ring.

Thank you for reaching out. Charging issues are typically related to the charging device, poor contact between the metal pins, or the ring itself. Please follow these three steps to troubleshoot the issue:

Step 1 | Verify Power Supply

• Charging Case: Open the lid. A solid white indicator light means the case has sufficient power.

• Charging Dock: After connecting it to a power source, the indicator light should turn on, indicating that it is working properly.

Step 2 | Clean the charging contacts

Use a clean, soft cloth or tissue to gently wipe the inside of the ring, the charging case, and the metal contacts inside the charging base. Make sure the contact surfaces are clean and free of any debris.
(Note: Please do not use alcohol or other potentially corrosive cleaning agents.)

Step 3 | Place the ring and check the indicator lights

Place the ring correctly into the charging case or charging dock. Adjust its position to ensure proper contact with the charging pins, and check the indicator light behavior:

• Charging Case: When the ring is placed inside, the blue light will briefly turn on (for about 5 seconds) and then turn off. This is normal.

• Charging Dock: After the ring is placed on the dock, the indicator light will flash, indicating that charging is in progress.

How to check the result

• Scenario 1:

If the charging case light turns on for about 5 seconds and then turns off, or the charging dock light flashes, this indicates normal charging contact. Please wait a moment, then search for the ring in the App or check the battery status.

• Scenario 2:

If there is no indicator light response after multiple attempts, please record a short video and send it to us for further technical checking. Follow these steps:

1. Video: Place the ring into the charging case or charging dock 6 or more times within 15 seconds, observing if the blue indicator light on the ring illuminates; after completion, place the ring in the charging case for approximately 15 seconds.(Total video approximately 30 seconds) 👉 Click to watch the reset video tutorial: https://youtu.be/jEIm58dLed4

2. Photos: High-resolution images of the charging case and the inner charging contacts of the ring.

Please send the video to our customer service team. We will review it and assist you as soon as possible.

If the ring is left unused for a long time, the battery may enter a "Deep Sleep" protection mode, which requires a longer activation process.To reactivate your ring, please follow these steps:

1. Extended Charging

Place the ring in the charging case and keep it connected to a power source. Charge it continuously for at least 12 hours without interruption.

2. Firmware Update

Once the battery level reaches 25% or higher, connect the ring to the app immediately. Go to "Me" > "Version Management" to update to the latest firmware. This update optimizes battery performance and management.

3. Contact Support

If the battery remains below 25% after the steps above, please contact our support team. We will resolve the issue for you as soon as possible.

💡 Battery Care Tips: > Lithium batteries should not be kept at a low charge for long periods. If you don't plan to wear the ring soon, we recommend charging it to 70% before storage. To ensure optimal battery health, please fully charge both the ring and the case at least once every 15 days.

In an open, unobstructed area with sufficient battery power, the typical Bluetooth connection range between the RingConn Smart Ring and your phone is 2–10 meters.

💡 Note

Actual Bluetooth range may vary depending on the environment and ring size. For example, minimal interference or a larger ring size may allow for a longer range, while walls, metal objects, or signal interference can reduce the connection distance.

Don't worry 😊—this usually happens when the Bluetooth signal temporarily "gets lost." Try these steps to quickly restore the connection:

Step 1 | Clean and Charge

Wipe the charging contacts on both the ring and the charging case/dock with a clean, dry cloth to remove any dirt or debris (do not use alcohol). Place the ring into the charging case/dock and confirm the indicator light is flashing to show it is charging. Let the ring charge for 30–60 minutes before attempting to reconnect.

Step 2 | Restart the Ring

Insert and remove the ring from the charging case at least 6 times within 15 seconds. Once the blue light on the ring illuminates, the restart is successful. (We recommend recording a video of this step to help our team assist you if the problem persists.)

Step 3 | Reset Bluetooth Settings

Go to your phone's Settings > "Bluetooth", find RingConn-xxxx, and select "Forget This Device" or "Unpair." Then restart Bluetooth from the phone’s Settings menu (please do not toggle Bluetooth off and on from the quick/shortcut panel).

Step 4 | Ensure the app has the connection permissions

Confirm that the app has been granted the Nearby Devices permission (path: "Settings" > "Apps" > RingConn > Permissions). On Android devices, please disable Smart Cleanup or similar battery optimization features to ensure the app can continue running in the background.

Step 5 | Re-pair and Update Firmware

Open the RingConn App and follow the instructions to scan and bind your ring. After a successful connection, go to "Me" > "Version Management" > "Firmware Version" and upgrade to the latest version to ensure optimal stability.

Step 6 | Cross-test

Try using a family member's phone to test. This can rule out device-specific compatibility issues.

Still having trouble? If you have completed all the steps and still cannot connect, please send us a video of your restart attempt for further troubleshooting.

Remove connection with your Ring:

1. Click the "Me" page.

2. Click the "Ring Settings."

3. Click "Remove Connected Device."

4. Click the "Confirm" button to finish removing the connection.

5. After removing the connection, please delete it under the Bluetooth menu of your phone.

If you need to re-pair the Bluetooth connection, please try the following steps:

1.Check the ring status: Make sure the ring has enough battery and is not in Flight Mode. Place it in the charging case first—if the blue light turns on, it is charging normally. Charge it for a few minutes before proceeding.

2.Remove old pairing records: On your phone, go to Settings → Bluetooth, find the device named "RingConn-xxx", and delete it.

3.Reconnect in the app: Fully close and reopen the RingConn App to allow it to automatically search for and connect to your ring. Some phones may take longer—please keep the app open on the screen and avoid switching to other apps during this time.

4.Restart the ring: If the above steps do not work, place the ring into the charging case and remove it quickly. Repeat this 5 times within 10 seconds. If the blue light flashes, the restart is successful.

If the issue still cannot be resolved, please provide two videos:

1. A video showing the ring reset process (at least 30 seconds).

2. A video showing how the ring is worn on the finger pad (about 1 minute).

Please email the videos along with a brief description of the issue to cs@ringconn.com. We will do our best to help you troubleshoot. Thank you for your patience and support!

To enable or disable this feature, open the RingConn App and go to: "Me" > "App Settings" > scroll down to find the "Women's Health" toggle.

You can record or edit your menstrual cycle in either of the following ways:

Method 1: In the "Discover" section, tap to enter "Period Forecasts". Tap the center of the circular chart showing the cycle day, then enter the calendar and tap "Edit period".

Method 2: In the "Discover" section, tap to enter "Period Forecasts". Tap the calendar icon next to the date at the top, then enter the calendar and tap "Edit period".

You can turn off the "Period Forecasts" feature in the Function Management card. Open the app, go to "Me" > "App Settings", then under the "Function Management" tab, toggle off "Period Forecasts".

Once turned off, the system will stop predicting your menstrual cycles. To re-enable it, you'll need to provide the start date of your most recent period so a new prediction cycle can be generated.

If you have not used the women's health features before, you can activate the pregnancy preparation feature by following these steps: App > "Discover" > "Women's Health" > "Next Step" > Read the Privacy Policy > Select "Trying to conceive" > Complete the questionnaire to activate the Baby Prep Management function.

If you are already using the Period Forecasts feature within Women's Health Management, you can enable the Baby Prep Management function by following these steps: App > "Discover" > Tap ". . ." in the top right corner > Tap "⇄" to switch to Baby Prep Mode.

You can end Baby Prep by following this path: App > "Discover" > "Baby Prep" > Tap ". . ." in the top right corner > "End Baby Prep".

To sync data from the RingConn App to Apple Health, please follow the steps below:

1. Open the RingConn App and go to "Me" > "App Settings" > "Data Management" > "Connect to Apple Health", then tap Allow Apple Health Access.

2. Open the Apple Health app, tap your profile icon in the top right corner, select "Apps" under "Privacy", and find "RingConn".

3. Choose the data you want to allow "RingConn" to write. Once enabled, data from the RingConn Health app will automatically sync to Apple Health.

RingConn currently uses a scheduled data synchronization mechanism, and the sync timing may vary by data type:

• Steps, calories, blood oxygen, and heart rate: synced to Apple Health approximately every 30 minutes.

• Sleep, height, and weight: synced to Apple Health once the data has been fully generated.

As a result, some data may appear with a short delay in Apple Health. This is normal behavior.

After you edit a sleep record in the RingConn App, the system will sync the updated sleep data to Apple Health. If you notice that the sleep data in Apple Health is inaccurate, you can correct it by following these steps:

1. Delete the incorrect sleep record in Apple Health.

2. Open the RingConn App > "Insights" > go to the "Sleep" page.

3. Scroll down to the "Sleep" card and tap the "Edit" button on the right.

4. Re-edit the sleep record and tap Save. The updated sleep data will be automatically synced to Apple Health.

If the issue persists after making these changes, please feel free to contact us, and we will assist you with further troubleshooting.

This happens because RingConn currently uses a scheduled data synchronization mechanism rather than real-time syncing. As a result, a short delay may occur when data is synced to Apple Health, which is normal.

Specifically, data such as steps, calories, blood oxygen, and heart rate is synced to Apple Health approximately every 30 minutes, while data such as sleep, height, and weight is automatically synced once it has been fully generated.

We are continuously working to improve the frequency and stability of data synchronization. Thank you for your understanding and feedback.

Apple Health may receive data from multiple sources at the same time—such as your iPhone, Apple Watch, and RingConn—so your total step count or calories may be higher than expected.

You can check the data sources in Apple Health by following these steps:

Open Apple Health > tap a data type such as "Steps" > scroll down and tap "Data Sources & Access" > review whether your iPhone, Apple Watch, RingConn, or other devices are contributing data.

If the data appears lower than expected, this may be due to a syncing delay. Currently, the RingConn App syncs data to Apple Health automatically every 30 minutes.

The update frequency and meaning of different heart rate charts in the RingConn App are as follows:

1. Heart Rate (Vital Signs )

Updates every 5 minutes, tracking your heart rate trends throughout the day.

2. Heart Rate (Sleep)

Updates approximately every 8 minutes. "Average Heart Rate" calculates your heart rate from bedtime to wake-up, while "Recent 7-night Average" refers to the average heart rate over the last 7 nights.

3. Heart Rate (Exercise)

Records average and max HR during exercise. It categorizes intensity into 5 age-based zones: Warm-up, Fat Burning, Aerobic, Anaerobic, and Extreme.

4. Heart Rate (Sharing)

Displays data from the past 7 days (Avg/Min/Max). Tap any date to view that day's specific heart rate range.

5. Heart Rate (Vital Sign Abnormalities)

Specifically tracks periods of abnormally high heart rate. Each point represents an average for a 30-minute interval, helping you identify heart rate spikes at a glance.

To measure heart rate manually: Open the App, go to the "Insights" page, click the "Vital Signs" tab, scroll down to the "Heart Rate" module, and click the "Measure" button on the right. During measurement, the ring's two green lights will flash simultaneously for 30-60 seconds. Please avoid moving. To ensure accuracy:

1. Ensure the two protruding parts of the ring rest against the base of your finger.
2. Keep your hand as still as possible, palm facing down, which helps blood circulation.

You can enable high heart rate alerts by following these steps:

1. Open the app and go to the "Me" page.
2. Click "App Settings".
3. Scroll down and tap "Notification Settings".
4. Locate and enable "High Heart Rate Reminder".
5. Set your desired maximum heart rate alert value.

Tip: For best results, keep the app running in the background, enable notification permissions for the RingConn app, and ensure Bluetooth is connected.

If you have any questions or need assistance, please feel free to contact us—we're here to help.

Sorry for the inconvenience. Heart rate is measured optically from skin blood-flow signals; if the signal is weak or blocked, the ring may temporarily fail to record a reading. Please follow these steps to troubleshoot:

Step 1 — Check fit and position

Check whether the ring is too loose or the sensor is not contacting the skin. The ring should fit snugly against the skin and may rotate slightly, but it should not slide or spin freely.

Step 2 — Check finger temperature

If fingers are cold or circulation is poor (for example, after washing hands, in winter, or in air-conditioned environments), heart rate may be temporarily undetectable. Move to a warmer environment or rub your fingers together to warm them before measuring.

Step 3 — Clean the sensor

Lotions, sweat, or skin oils can form a thin film that affects signal acquisition. Wipe the inside of the ring with a slightly damp soft cloth before measuring (do not use alcohol).

If you still cannot get a reading after trying the above, please contact us and we will assist you.

In rare cases—such as slight movement, strong light interference, or low temperatures—the heart rate signal may weaken, which can affect resting heart rate accuracy. Adjusting how you wear the ring can help improve data quality:

1. Wear the ring snugly but not too tight.
2. Position the sensor on the finger pad (not near the finger base).
3. Wearing the ring on the index finger is recommended for a more stable signal.

Thank you for your patience and feedback. We're continuously optimizing the heart rate algorithm to maintain high accuracy across more use scenarios.